I went in to my local Nissan dealership to get two tires replaced.

On a previous visit the staff had noted a nail in the front tire near the sidewall. This had caused a slow leak and set off the sensors in the car.

Unfortunately, the nail was quite likely already present when I purchased the vehicle. I recall having the same message appear on the dashboard and inflating the tires soon after.

My visit to the dealership took much longer than I expected, although, I had not been given an estimate on how long it would actually take to swap my back tires to the front and install the two new tires on the back.

I arrived early, at 1:30 pm, by about an hour and did not leave until sometime after 4 pm.

During the wait a women sitting next to me recounted a harrowing experience with this particular Nissan Dealership.

I was quite unsettled after hearing her story. I don’t know If I will go back there. I have other options as there are many mechanics available in my area.

I do like the idea of getting my work done at an official location. I also enjoy using the My Nissan Rewards program.

I have a copy here of my message to the dealership:

Hello Katie,

Cole was not on duty when I brought my vehicle in for my service appointment. Although, he did handle the checkout process after the work had been completed.

A different employee assisted me, I do not recall his name.
I had not been given an estimate on the amount of time it would take to complete the tire replacement. I arrived at 1:30 pm and left around 4:25 pm.

For a portion of the wait, I sat at the large windows and viewed my vehicle being lifted, lowered, moved, and relifted repeatedly.
I observed the employee working on my car taking multiple breaks during the operation.

I also had a chance to speak with other customers while at the facility and heard from them some rather unsettling reports of misconduct by your staff and sales people.

Your facility is conveniently located near my home and I do like the idea of receiving services from Nissan.

However, I am now concerned whether I can trust your staff to be ethical in their work.

I will likely need to discuss this matter with other people to get a better understanding of the experience.

Afterwards, I can make a clear and informed decision.

Sincerely,

Daniel K. Arthur

I was responding to a text message and ended up being more verbose than is typical of texting as a medium of communication. But I do think I got out what I needed to say.

I plan on asking around on Facebook and Reddit to get an idea of other people’s experiences at this particular dealership.

Whether I go back in the future depends on the answers I receive.

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