Problems

TLDR: Disappointed with the operator. Stopped using it. Several undisclosed terms of service and billing issues.

Sometime back in July (2025), I watched a YouTube video about the Rocket AI tool. The service uses AI, and you interact with it to ask it to build either a website or a mobile app. The system utilizes tokens for all tasks, and it is free to sign up and begin building.

Planning

I got interested and started brainstorming a possible app I could make using Rocket. After I came up with a workable design, I made an account and started interacting with Rocket.

It was pretty slow, but I think there were just a lot of people using the platform. I had time to get up and grab coffee. I watched TV for a while.

During the first creation step, I was given a list of 6 possible pages to include in the app, based on the criteria I had supplied. I only had enough tokens to create 4 of the pages, so I decided to complete the last 2 during the next week.

Token Usage

You start with 2 million free tokens and are supposed to get another 1 million each week, but there is a cap on token usage of 1 million per week. You can probably see where this is going.

After my first week, the new tokens did not arrive, and I had to contact support on Discord. The support person couldn’t find my account, but the system refilled the tokens the next day.

I then managed to spend all 2 million tokens in the next session, which is odd because after rechecking the notification, it still said I had a limit of 1 million per week.

The following week, I still had a zero balance. The notification area of the screen looked different as well. The “1 million per week” text was gone. It simply said 0K/2M.

So just as I did before, I hopped onto the Discord channel to check the support thread.

I found another user asking about the missing tokens, and the support person had replied that the 1 million free tokens were only for the first 2 weeks. Just a free trial, essentially.

It never said that in the YouTube video I watched or on the signup pages. I also couldn’t find it in the Terms of Service or the Help documentation.

Community Issues

Another user had pointed out that after upgrading, their token count hadn’t properly increased from 1M to 6M. Support said that the 1 million “trial” tokens were replaced when upgrading to a paid plan. So instead of having 6M total tokens, the user was left with only 5M.

This term of service is also not mentioned in any of the documents or on the payment page itself.

Several users had issues with the service, including,

Recurring charges and billing
Incomplete tasks
AI insists it did something it didn’t
Token usage rates per task completed
Slow or no response to support emails

There are more issues, but I don’t have the patience to cover them all at this point.

Possibly part of the problem is that there only appears to be a single member of staff answering all the support requests. After reading through many of the help requests, I started to wonder whether or not the company was actually just one person.

Conclusion

Many AI-based services have become available since the technology has become easier to interact with. There is perhaps some danger in signing up for an unvetted service. Though these could simply be the growing pains of a startup.

For now, I have decided to stop using the platform. I won’t be continuing with my app project. If I find a similar service, I might try that out instead.